Quality Policy

Q One Property Services is dedicated to the delivery of cleaning equipment and property services to our client as agreed by contract at a quality that meets or exceeds our client’s expectation in an efficient and timely manner.

This achieved through:

• Identifying all the processes needed and their application throughout the organisation;
• Determining the sequence and interaction of these processes;
• Determining criteria and methods needed to ensure that both the operation and control of these processes are effective;
• Planning and ensuring the availability of resources and information necessary to support the operation and monitoring of these processes;
• Monitoring, measure and analysing these processes;
• Implementing actions necessary to achieve planned results and continual improvement of these processes and outcomes.

Strategies will include:

• We will set measurable, realistic and achievable quality objectives which are reviewed at least annually.
• Monitor progress toward achieving our quality objectives through the use of the Incident Improvement Report system and monitoring progress of specific plans. The reports and register are reviewed in the quarterly Improvement Review Meeting and preventative actions taken as necessary;
• Perform and provide defect free services and work for all clients;
• Ensure the entire Procedures Manual and management system is reviewed at least annually for continuing suitability.

The integrated management system of Q One Property Services is based on the concepts of the continual improvement process of Plan, Do, Check Act and conforms totally to the requirements as defined in ISO 9000:2015.

This policy and associated procedures will be reviewed in consultation with relevant parties and on the occasion of any changes or amendments to the relevant legislation and/or every twelve (12) calendar months prior to our internal Procedures Manual audit.